Address: When Gangvide 503, 623 48 Rod
Registration number: 559233-8528
Mobile: +073 184-09 22 XNUMX
E-mail: ki****@**********rm.se

Our responsibility as a landlord/broker

We are responsible for:

• You will receive a written confirmation of your booking.

• The accommodation corresponds to the description.

• Check-in no earlier than 2:00 PM on the day of arrival.

• Check-out no later than 11:00 on the day of departure (adjustment may be possible by agreement).

When will my booking become binding?

When you book through us and pay 20% in advance, a booking confirmation will be sent. The remaining amount is paid no later than 30 days before arrival.
If you book through one of our partners, their booking rules apply.

Please note: The right of withdrawal under the Distance Contracts Act does not normally apply to accommodation booked for a specific date. In the event of cancellation, our cancellation rules below therefore apply.

Cancellation (booking directly via Gangvidefarm)

For those who have booked directly with Gangvidefarm applies:

• Cancellation 30 days before arrival: we retain 20% of the total amount (the advance payment).

• Cancellation exactly 14 days before arrival: we keep 50% and refund the remainder.

• Cancellation 0–13 days before arrival: we keep 70% and refund the remainder.

• Cancellation with certificate: administration fee 150 SEK, the remaining part of the rental amount will be refunded.

When booking via another channel, the cancellation rules where the booking was made apply.

If something happens to me (cancellation with certificate)

In some cases, you can cancel up to the day before arrival for a processing fee of SEK 150 per booking if any of the following occurs and was not known when you booked:
a) Death, serious illness or accident (yourself/spouse/partner/family/traveler)
b) Call-up to the military or civil defense
c) Other serious, unforeseen event beyond your control

The impediment must be proven with a certificate from, for example, a doctor, authority or insurance company. The certificate must be sent as soon as possible, preferably within one week of the cancellation date.

Your rights

• Complaints should be made to us as soon as possible. Errors during the stay should be reported immediately so that we can remedy them.

• You may transfer the booking to someone else. We will accept that person unless we have special reasons to refuse. Please notify us before the date of arrival.

Your obligations

• You are responsible for maintaining the accommodation and following instructions.

• Silence and consideration between 10:00 PM and 8:00 AM.

• You are responsible for damage to property and equipment that occurs through negligence by you or your party.

• Be extra careful around animals and activities – children are the responsibility of parents and dog owners are responsible for their dogs.

If we don't agree

Contact us first. If you delay, the possibility of rectification/compensation may decrease.
If we cannot reach a solution, you can contact the Swedish National Board of Consumer Complaints (ARN). The consumer advisor in your municipality can help you.